1.         How to register?

A:You can register yourself to become our member,which is free of charge .Whatever you have filled will be protected properly.We provide relevant service upon you information .After your successful register ,you may log in and see wholeasale price, order our products online immediately.

2.         Can I change what I have ordered into other products after placing an order online?

A:Yes you can ,but you need to notify us before you remit .You also need to provide the ID of the products before and after updating .We shall send an e-mail to you the new ID for you to comfirm.And we have to recalculate the delivery charge because the product weight may be different.

3.         How to pay ?

A:Only foreign currency account number of Western Union and Bank of China and paypal are acceptable recently.

4.         What should I do if the goods arrives damaged ?

A:If your order has been damaged when you receive it ,try to take a photograph of the package and express your refusal to accept it .In this case,please contact our customer service as promptly as possible.

5.         Do your company send free samples?

A:We are afraid not .We couldn’t send free samples .You are welcome to place a trial order to test the quality of our products.

6.         How long does it take to deliver the goods to our customers?

A:After your remittance is received and affirmed ,we shall see whether or not finished products are available and send you  email to notify you of the time for delivery.Your order should reach you within 2-4workdays if via EXPRESS.We will confirm for you if via by air or by sea.

7.         If I want large quantity wholesale,can your company give me a discount?

A:Of couse we give you a discount upon your order.The more you order ,the more discount you will get .If you need more information about our specific discount policy,please contact our customer service by email.

8.         Is the price  on your website as US Dollar?

A:Yes,but you can pay by Pounds,Euroa with the same value.

9.      Do you offer customized making?

A:Yes,you are welcome to send our customer service an email to give the detail of your special requirements.

10.  Is there any sum or quantity limit?

A:Since larger order can help you save carriage ,the minmumsun of your order is 300$.As we know,the less your sum is ,the more expensive your freight will be ,you are encouraged to place an order of over 300USD.If it is below 300USD,the order cannot be submittded.

11.  Whether does the custmoer need to pay the custmos duty ?

A:Yes,it is an intemational convention that customer has to bear the tariff.

A:The order is usually deliverd within 2-7workdays .We inform you of the specific time promtly.If you have other question about this issue ,please contact our customer service by email.

13.  Are the pictures the same as your real  products?

A:All pictures are made under the natural light ,and uploaded online without being  processed.They are nearly the same as the real  products.

14.  Can I pay part of the remit first ,and then the rest after receiving the goods?

A:We are afraid not.On the hamd,divided payment will only increase unnecessary expend for you .On the other hand,we are a company with a good reputation established around the world .If you are not so confident in shopping at our store,you are suggested to place a small order for the first time .After you confirm our credit .we may set up long-term cooperation with each other.

Help Center –Payment

1、 Paypal

2、 Bank of China

Paypal:

Paypal Bank pay via e-mail: yiwuexporter@yahoo.com.cn

This email is only used to receive money and will never send email from it.For any question please email to :bigfengshui@gmail.com

Time :5-10 Minutes

3.Western Union or Moneygram, Time: 3-5 minutes

Help Center-Privacy

Refundment Policy: As we are very confident with our products,you can return your order within 7 business days from the date when you receive you order for a refund or exchange if you are not completely satisfied with our products for any reason.

Returning Your order

Please follow these steps to return your item:

1.       Contact customer service and offer the relevant information of the order.(ID of the order, register name, telephone number and e-mail address)

2.       Describe complete reasons for return. If the quantity of what you want to return is not the same with that of what you have ordered,or a few are damaged,please take photos of packaging and practicality of items.

3.       Customers need to offer package ID,original packing materials and relevant bill of documents

Relevant items you need to pay attentions to :

1.       We are not liable for the loss and damage during the process of transport of the returned goods. Please refer to the declaring sum filled when we delivery the goods if you want to know the product sum.

Discrepancy in color and shape

      We hold the belief of making every effort to keep the most natural characteristics of our products .It is normal that the color and shape of our items occasionally come to be a little different from those in picture.

Help Center –Shipping

Delivery method

a:  EXPRESS-Our company has signed agreement with DHL,UPS,an intemational transport company ,which help us deliver goods quickly with more preferential price to lower transport cost for our costumers.

b:  BY AIR

C:  BY SEA

Transport cycle

Under normal circumstances, ships worldwide with EXPRESS within 2-4 business days Encountered with festivals,vacation or force majeure,the transportion  period may be a litte longer. BY AIR -Within:2-7days. BY SEA-need confirm according your address.

Package and security

The merchandises are delivered in special container provided by EXPRESS.Furthermore,we usually put some plastic bubbies inside the parcel to keep the products steady,waterproof and crushproof.You can track the shipment via the web and get the additional information by 800 free telephones.

Custom

Our costumers do not need to worry about whether or not they can pass the custom successfully.We cooperate with EXPRESS to help costumers finish custom procedures .So far ,the Customs declaration percentage of our products has reached 100%.